Terms and Conditions
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LAST UPDATED January 1, 2021
ACCESS
You have multiple options for providing Akers Cleaning access to you home: The most convenient
method is to leave a key to your residence with Akers Cleaning Services . Your key will be kept safe and
secure in our key safe. All keys are coded for security and will never have your name or address attached
to them. If you have an alarm system, please give access instructions to your Cleaner.
For your safety, we do not return keys by mail, you may meet the service provider at your residence.
Please refer to the Cancellation Policy should Akers Cleaning be unable to access your home during the
preset arrival window. If neither of the above is possible, please make alternate arrangements with your
Akers Cleaning Maid.
PAYMENT
Full payment is due at the time of your cleaning.
A credit card number must be kept on file. Your account will be charged the balance due, plus any fees,
for each cleaning unless you leave an alternate form of payment at the time of service. Akers Cleaning
accepts MasterCard, Visa, American Express,Check , Cash, PayPal, or Zelle.
A $25 fee will be charged for each returned check or failed credit card transaction.
SCHEDULING
Recurring cleanings are scheduled according to our checklist and priorities discussed during your
consultation. One-Time Cleanings are scheduled as standard blocks of time. Every effort will be made to
complete your service within the time allocated. If you forego a deep clean at the commencement of
your service, please note that it will take a few cleanings to confirm your ongoing maintenance needs.
We ask for your patience while we learn how to best clean your home and assure you that our
maintenance cleanings will address the areas in need of additional attention as quickly as possible. Some
homes may be subject to a first-time cleaning fee.
We strive to have the same staff members clean your home or office on a regular basis, however, this is
not guaranteed. Due to vacation, illness or departure from the company, Akers Cleaning Services may
occasionally provide a replacement professional house cleaner.
If, due to the unique nature of your home, your service providers are unable to complete your cleaning
within the amount of time requested, we may call you to ask for authorization to spend more time
cleaning your home. We will inform you of additional costs accordingly before proceeding with the
work. We reserve the right to charge additional fees to the final price of cleanings considered as heavy
or inappropriate to the description of the home submitted at booking. To be safe, always check the
information you entered into the booking form and remember that for us to perform our job you should
leave the place uncluttered.
ARRIVAL WINDOWS
To ensure quality service for all valued clients, Akers Cleaning Services cannot specify exact arrival
times. Arrival windows allow our professional house cleaners to handle all the variables of each day and
each home without affecting the promises we make to you.
Service provider(s) will arrive within the following timeframes:
When we have a key to the home, our arrival window is between 8am and 4pm.
When we are meeting someone at the home, we will set a one -hour arrival window between the hours
of 8am and 4pm.
FEEDBACK
After each cleaning, you’ll have the opportunity to review the job on a scale from 1-10. Your rating will
directly determine the compensation level for the professional house cleaners assigned to your home.
Please take a moment to offer your comments. We value your opinions and your feedback is essential
for us to improve our service and serve you better.
24-HOUR GUARANTEE
Since cleaning is a very personal and human service, we realize that occasionally an area may not be
cleaned to your satisfaction. We are unable to offer a refund, but Akers Cleaning Services will happily
re-clean any area that you are not satisfied with. Just let us know of any issues or concerns within 24
hours of your cleaning and we will do our best to make it right.
GRATUITY
Akers Cleaning Services never requires you to tip, but it is a powerful way to say thanks to your
professional cleaners. Even posting an online review expressing your appreciation for their service can
mean a great deal.
CANCELLATION
We understand it may be necessary to reschedule on occasion. If it is necessary to cancel or skip your
scheduled service, Akers Cleaning Services requires notice of two business days. If we receive less than
two business days’ notice, or if we cannot access your home, it will be necessary to charge you up to the
full price of your cleaning. All future cleanings will remain unchanged. Please contact our office directly
to make schedule changes. Schedule or service changes may not be made through your professional
house cleaner.
Recurring services are priced at a discounted rate. Should you choose to cancel recurring service after
only one cleaning, please note that our regular One-Time Cleaning charges will apply.
BREAKAGE/LOSS
Akers Cleaning Service is bonded and insured. If breakage/loss occurs, notification must be made within
48 hours of service. Key replacement/locksmith fees are paid only if keys are lost or miscoded. There is a
$100 per location liability limit for key replacement and/or locksmith services.
SUPPLIES
Akers Cleaning Services uses safe and reliable professional-grade ECO cleaning supplies to clean your
home. However, if you own special products that you would like to have used on particular surfaces, we
are happy to accommodate your request. Please contact our office to discuss prior to your cleaning so
we might provide instructions to your professional house cleaner.
PETS
Please secure all pets in their travel crates or kennels. Akers Cleaning Services will treat all pets with
love and respect; however, we cannot be responsible for their escape.
SERVICE LIMITATIONS
For safety and insurance purposes, we do not climb higher than a two-step ladder.
We will attempt to reach all visible areas with either an extension duster or vacuum extension.
We cannot move items weighing more than 25 pounds.
We cannot touch or move firearms in order to clean an area. Clients who own firearms should move
them to an area we do not clean.
We do not clean animal/human feces, urine, vomit, blood or other similar bio-hazard materials.
We do not use bleach, except for at the client’s request. Please note, we will not be responsible for
damage it may cause.
We clean “living space” only, which is the area in a home or facility that has air conditioning.
We do not remove or haul away trash, debris or furniture. This also applies to Post Construction Clean
Up.
Before we report to a new construction job site, all equipment, tools and/or debris must be removed. It
is highly recommended that all work orders for construction have been completed before final clean up
services have been provided. The final clean we provide is a very thorough and detailed deep clean in
preparation for the new homeowners to move in. We place no guarantee on this type of service for the
simple fact that most construction companies completely fail to adhere to this policy and usually have
contactors working inside of the home while cleaners are attempting to clean it, as they clean some
areas contractors create additional messes within areas of the home that the cleaning crew has already
cleaned. We take no responsibility for the outcome of cleanings which fall under “NEW
CONSTRUCTION”.
By accessing this website we assume you accept these terms and conditions in full. Do not continue to
use Akers Cleaning Services website if you do not accept all of the terms and conditions stated on this
page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer
Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this
website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our”
and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or
either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment
necessary to undertake the process of our assistance to the Client in the most appropriate manner,
whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting
the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with
and subject to, prevailing law of United States of America. Any use of the above terminology or other
words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and
therefore as referring to same.
COOKIES
We employ the use of cookies. By using Akers Cleaning Services LLC's website you consent to the use of
cookies in accordance with Akers Cleaning Services LLC’s privacy policy.
Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each
visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use
for those people visiting. Some of our affiliate / advertising partners may also use cookies.
LICENSE
Unless otherwise stated, Akers Cleaning Services and/or it's licensors own the intellectual property
rights for all material on Akers Cleaning Services All intellectual property rights are reserved. You may
view and/or print pages from https://akerscleaningservices.com for your own personal use subject to
restrictions set in these terms and conditions.
You must not:
Republish material from https://akerscleaningservice.com
Sell, rent or sub-license material from https://akerscleaningservices.com
Reproduce, duplicate or copy material from https://akerscleaningservices.com
Redistribute content from Two Maids & A Mop LLC (unless content is specifically made for
redistribution).
HYPERLINKING TO OUR CONTENT
The following organizations may link to our Web site without prior written approval:
Government Agencies
Search Engines
News Organizations
Online directory distributers when they list us in the directory may link to our Website in the same
manner as they hyperlink to the websites of other listed businesses.
Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and
charity fundraising groups which may not hyperlink to our Web site.
These Organizations may link to our home page, to publications or to other Web site information so long
as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or
approval of the linking party and its products or services; and (c) fits within the context of the linking
party's site.
commonly-known consumer and/or business information sources such as Chambers of Commerce,
American Automobile Association, AARP and Consumers Union
dot.com community sites
associations or other groups representing charities, including charity giving sites
online directory distributors
internet portals
accounting, law and consulting firms whose primary clients are businesses
educational institutions and trade associations
We will approve link requests from these organizations if we determine that: (a) the link would not
reflect unfavorably on us or our accredited businesses (for example, trade associations or other
organizations representing inherently suspect types of business, such as work-at-home opportunities,
shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the
benefit to us from the visibility associated with the hyperlink outweighs the absence of Akers Cleaning
Services ; and (d) where the link is in the context of general resource information or is otherwise
consistent with editorial content in a newsletter or similar product furthering the mission of the
organization.
These organizations may link to our home page, to publications or to other Web site information so long
as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or
approval of the linking party and it products or services; and (c) fits within the context of the linking
party's site.
If you are among the organizations listed in paragraph 2 above and are interested in linking to our
website, you must notify us by sending an e-mail to [email protected]. Please include your
name, your organization name, contact information (such as a phone number and/or e-mail address) as
well as the URL of your site, a list of any URLs from which you intend to link to our web site, and a list of
the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.
Approved organizations may hyperlink to our Web site as follows:
By use of our corporate name; or
By use of the uniform resource locator (Web address) being linked to; or
By use of any other description of our Web site or material being linked to that makes sense within the
context and format of content on the linking party's site.
No use of Akers Cleaning Services logo or other artwork will be allowed for linking absent a trademark
license agreement.
IFRAMES
Without prior approval and express written permission, you may not create frames around our Web
pages or use other techniques that alter in any way the visual presentation or appearance of our Web
site.
RESERVATION OF RIGHTS
We reserve the right at any time and in its sole discretion to request that you remove all links or any
particular link to our Web site. You agree to immediately remove all links to our Web site upon such
request. We also reserve the right to amend these terms and conditions and its linking policy at any
time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms
and conditions.
REMOVAL OF LINKS FROM OUR WEBSITE
If you find any link on our Web site or any linked web site objectionable for any reason, you may contact
us about this. We will consider requests to remove links but will have no obligation to do so or to
respond directly to you.
Whilst we endeavor to ensure that the information on this website is correct, we do not warrant its
completeness or accuracy; nor do we commit to ensuring that the website remains available or that the
material on the website is kept up to date.
CONTENT LIABILITY
We shall have no responsibility or liability for any content appearing on your Web site. You agree to
indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may
appear on any page on your Web site or within any context containing content or materials that may be
interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the
infringement or other violation of, any third party rights.
DISCLAIMER
To the maximum extent permitted by applicable law, we exclude all representations, warranties and
conditions relating to our website and the use of this website (including, without limitation, any
warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of
reasonable care and skill). Nothing in this disclaimer will:
limit or exclude our or your liability for death or personal injury resulting from negligence;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are
subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in
relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including
negligence) and for breach of statutory duty.
To the extent that the website and the information and services on the website are provided free of
charge, we will not be liable for any loss or damage of any nature.
CONTACT US
If you have any questions, you can contact us at:
Akers Cleaning Services
(727) 242-1527