Terms and Conditions

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LAST UPDATED January 1, 2021

ACCESS

You have multiple options for providing Akers Cleaning access to you home: The most convenient

method is to leave a key to your residence with Akers Cleaning Services . Your key will be kept safe and

secure in our key safe. All keys are coded for security and will never have your name or address attached

to them. If you have an alarm system, please give access instructions to your Cleaner.

For your safety, we do not return keys by mail, you may meet the service provider at your residence.

Please refer to the Cancellation Policy should Akers Cleaning be unable to access your home during the

preset arrival window. If neither of the above is possible, please make alternate arrangements with your

Akers Cleaning Maid.

PAYMENT

Full payment is due at the time of your cleaning.

A credit card number must be kept on file. Your account will be charged the balance due, plus any fees,

for each cleaning unless you leave an alternate form of payment at the time of service. Akers Cleaning

accepts MasterCard, Visa, American Express,Check , Cash, PayPal, or Zelle.

A $25 fee will be charged for each returned check or failed credit card transaction.

SCHEDULING

Recurring cleanings are scheduled according to our checklist and priorities discussed during your

consultation. One-Time Cleanings are scheduled as standard blocks of time. Every effort will be made to

complete your service within the time allocated. If you forego a deep clean at the commencement of

your service, please note that it will take a few cleanings to confirm your ongoing maintenance needs.

We ask for your patience while we learn how to best clean your home and assure you that our

maintenance cleanings will address the areas in need of additional attention as quickly as possible. Some

homes may be subject to a first-time cleaning fee.

We strive to have the same staff members clean your home or office on a regular basis, however, this is

not guaranteed. Due to vacation, illness or departure from the company, Akers Cleaning Services may

occasionally provide a replacement professional house cleaner.

If, due to the unique nature of your home, your service providers are unable to complete your cleaning

within the amount of time requested, we may call you to ask for authorization to spend more time

cleaning your home. We will inform you of additional costs accordingly before proceeding with the

work. We reserve the right to charge additional fees to the final price of cleanings considered as heavy

or inappropriate to the description of the home submitted at booking. To be safe, always check the

information you entered into the booking form and remember that for us to perform our job you should

leave the place uncluttered.

ARRIVAL WINDOWS

To ensure quality service for all valued clients, Akers Cleaning Services cannot specify exact arrival

times. Arrival windows allow our professional house cleaners to handle all the variables of each day and

each home without affecting the promises we make to you.

Service provider(s) will arrive within the following timeframes:

When we have a key to the home, our arrival window is between 8am and 4pm.

When we are meeting someone at the home, we will set a one -hour arrival window between the hours

of 8am and 4pm.

FEEDBACK

After each cleaning, you’ll have the opportunity to review the job on a scale from 1-10. Your rating will

directly determine the compensation level for the professional house cleaners assigned to your home.

Please take a moment to offer your comments. We value your opinions and your feedback is essential

for us to improve our service and serve you better.

24-HOUR GUARANTEE

Since cleaning is a very personal and human service, we realize that occasionally an area may not be

cleaned to your satisfaction. We are unable to offer a refund, but Akers Cleaning Services will happily

re-clean any area that you are not satisfied with. Just let us know of any issues or concerns within 24

hours of your cleaning and we will do our best to make it right.

GRATUITY

Akers Cleaning Services never requires you to tip, but it is a powerful way to say thanks to your

professional cleaners. Even posting an online review expressing your appreciation for their service can

mean a great deal.

CANCELLATION

We understand it may be necessary to reschedule on occasion. If it is necessary to cancel or skip your

scheduled service, Akers Cleaning Services requires notice of two business days. If we receive less than

two business days’ notice, or if we cannot access your home, it will be necessary to charge you up to the

full price of your cleaning. All future cleanings will remain unchanged. Please contact our office directly

to make schedule changes. Schedule or service changes may not be made through your professional

house cleaner.

Recurring services are priced at a discounted rate. Should you choose to cancel recurring service after

only one cleaning, please note that our regular One-Time Cleaning charges will apply.

BREAKAGE/LOSS

Akers Cleaning Service is bonded and insured. If breakage/loss occurs, notification must be made within

48 hours of service. Key replacement/locksmith fees are paid only if keys are lost or miscoded. There is a

$100 per location liability limit for key replacement and/or locksmith services.

SUPPLIES

Akers Cleaning Services uses safe and reliable professional-grade ECO cleaning supplies to clean your

home. However, if you own special products that you would like to have used on particular surfaces, we

are happy to accommodate your request. Please contact our office to discuss prior to your cleaning so

we might provide instructions to your professional house cleaner.

PETS

Please secure all pets in their travel crates or kennels. Akers Cleaning Services will treat all pets with

love and respect; however, we cannot be responsible for their escape.

SERVICE LIMITATIONS

For safety and insurance purposes, we do not climb higher than a two-step ladder.

We will attempt to reach all visible areas with either an extension duster or vacuum extension.

We cannot move items weighing more than 25 pounds.

We cannot touch or move firearms in order to clean an area. Clients who own firearms should move

them to an area we do not clean.

We do not clean animal/human feces, urine, vomit, blood or other similar bio-hazard materials.

We do not use bleach, except for at the client’s request. Please note, we will not be responsible for

damage it may cause.

We clean “living space” only, which is the area in a home or facility that has air conditioning.

We do not remove or haul away trash, debris or furniture. This also applies to Post Construction Clean

Up.

Before we report to a new construction job site, all equipment, tools and/or debris must be removed. It

is highly recommended that all work orders for construction have been completed before final clean up

services have been provided. The final clean we provide is a very thorough and detailed deep clean in

preparation for the new homeowners to move in. We place no guarantee on this type of service for the

simple fact that most construction companies completely fail to adhere to this policy and usually have

contactors working inside of the home while cleaners are attempting to clean it, as they clean some

areas contractors create additional messes within areas of the home that the cleaning crew has already

cleaned. We take no responsibility for the outcome of cleanings which fall under “NEW

CONSTRUCTION”.

By accessing this website we assume you accept these terms and conditions in full. Do not continue to

use Akers Cleaning Services website if you do not accept all of the terms and conditions stated on this

page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer

Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this

website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our”

and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or

either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment

necessary to undertake the process of our assistance to the Client in the most appropriate manner,

whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting

the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with

and subject to, prevailing law of United States of America. Any use of the above terminology or other

words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and

therefore as referring to same.

COOKIES

We employ the use of cookies. By using Akers Cleaning Services LLC's website you consent to the use of

cookies in accordance with Akers Cleaning Services LLC’s privacy policy.

Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each

visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use

for those people visiting. Some of our affiliate / advertising partners may also use cookies.

LICENSE

Unless otherwise stated, Akers Cleaning Services and/or it's licensors own the intellectual property

rights for all material on Akers Cleaning Services All intellectual property rights are reserved. You may

view and/or print pages from https://akerscleaningservices.com for your own personal use subject to

restrictions set in these terms and conditions.

You must not:

Republish material from https://akerscleaningservice.com

Sell, rent or sub-license material from https://akerscleaningservices.com

Reproduce, duplicate or copy material from https://akerscleaningservices.com

Redistribute content from Two Maids & A Mop LLC (unless content is specifically made for

redistribution).

HYPERLINKING TO OUR CONTENT

The following organizations may link to our Web site without prior written approval:

Government Agencies

Search Engines

News Organizations

Online directory distributers when they list us in the directory may link to our Website in the same

manner as they hyperlink to the websites of other listed businesses.

Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and

charity fundraising groups which may not hyperlink to our Web site.

These Organizations may link to our home page, to publications or to other Web site information so long

as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or

approval of the linking party and its products or services; and (c) fits within the context of the linking

party's site.

commonly-known consumer and/or business information sources such as Chambers of Commerce,

American Automobile Association, AARP and Consumers Union

dot.com community sites

associations or other groups representing charities, including charity giving sites

online directory distributors

internet portals

accounting, law and consulting firms whose primary clients are businesses

educational institutions and trade associations

We will approve link requests from these organizations if we determine that: (a) the link would not

reflect unfavorably on us or our accredited businesses (for example, trade associations or other

organizations representing inherently suspect types of business, such as work-at-home opportunities,

shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the

benefit to us from the visibility associated with the hyperlink outweighs the absence of Akers Cleaning

Services ; and (d) where the link is in the context of general resource information or is otherwise

consistent with editorial content in a newsletter or similar product furthering the mission of the

organization.

These organizations may link to our home page, to publications or to other Web site information so long

as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or

approval of the linking party and it products or services; and (c) fits within the context of the linking

party's site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our

website, you must notify us by sending an e-mail to engineering@ineedamaid.com. Please include your

name, your organization name, contact information (such as a phone number and/or e-mail address) as

well as the URL of your site, a list of any URLs from which you intend to link to our web site, and a list of

the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Web site as follows:

By use of our corporate name; or

By use of the uniform resource locator (Web address) being linked to; or

By use of any other description of our Web site or material being linked to that makes sense within the

context and format of content on the linking party's site.

No use of Akers Cleaning Services logo or other artwork will be allowed for linking absent a trademark

license agreement.

IFRAMES

Without prior approval and express written permission, you may not create frames around our Web

pages or use other techniques that alter in any way the visual presentation or appearance of our Web

site.

RESERVATION OF RIGHTS

We reserve the right at any time and in its sole discretion to request that you remove all links or any

particular link to our Web site. You agree to immediately remove all links to our Web site upon such

request. We also reserve the right to amend these terms and conditions and its linking policy at any

time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms

and conditions.

REMOVAL OF LINKS FROM OUR WEBSITE

If you find any link on our Web site or any linked web site objectionable for any reason, you may contact

us about this. We will consider requests to remove links but will have no obligation to do so or to

respond directly to you.

Whilst we endeavor to ensure that the information on this website is correct, we do not warrant its

completeness or accuracy; nor do we commit to ensuring that the website remains available or that the

material on the website is kept up to date.

CONTENT LIABILITY

We shall have no responsibility or liability for any content appearing on your Web site. You agree to

indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may

appear on any page on your Web site or within any context containing content or materials that may be

interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the

infringement or other violation of, any third party rights.

DISCLAIMER

To the maximum extent permitted by applicable law, we exclude all representations, warranties and

conditions relating to our website and the use of this website (including, without limitation, any

warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of

reasonable care and skill). Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury resulting from negligence;

limit or exclude our or your liability for fraud or fraudulent misrepresentation;

limit any of our or your liabilities in any way that is not permitted under applicable law; or

exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are

subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in

relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including

negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of

charge, we will not be liable for any loss or damage of any nature.

CONTACT US

If you have any questions, you can contact us at:

Akers Cleaning Services

(727) 242-1527

Info@akerscleaningservices.com

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